48 kinds of shopping adviser techniques, 48 dialog

48 kinds of shopping guide techniques,Lacoste Radiate Croc Trainers, 48 ​​dialogue scenes, training increased performance!
1. We smile to right, to the customer but no response, silent or coldly replied: I look nigh.
[error response 1] does not matter, you just see it.
[error response 2] Well, you just look at it.
[peccadillo reaction 3] Well, you look, need help, shriek me.
template drill
①: shopping guide: It does not matter, you are buying does not matter, you may want to look at our products. To, I would let you tell us about our lighting ... ... Does your bedroom furniture is what color?
Comments: first along the customer means, in a easeful tone to ease the psychological pressure on customers, and concise characteristics of the lamp, and then changed the subject in the form of questions to guide the customer to question questions, at all times customers are willing to respond our questions, staff can be expanded in-depth questions, to make a smooth sales process forward.
②: shopping guide: It does not matter, to buy things is to see more! But Miss, I really would like to introduce you to our latest development of this
Comments: The first customer is still acknowledged averaging, in a relaxed tone to ease the psychological pressure on customers, and then changed the subject to guide the tone of sincere and excited about a product to the customer, and mighty way to guide customers to your gestures to, at the peak of customers are willing to go with you to understand the products, shopping guide can be distended in-depth understanding of customers asking for other needs, so that a flat sales process amenable.
Wang Jianjun 4 perspectives: shopping guide is not a guide to buy, but take the initiative to guide customers toward the purchase of intention
2. Customers actually like, but other human do not buy peep, said: I think the general, to look somewhere and see.
[error response 1] will not Yeah, I feel good.
[error response 2] This is the main partition this season.
[error response 3] This is very uncommon ah, how it will look good?
[error response 4] no matter how people say, your own think?
clerk and accompanied by confrontational mood is not conducive to establish a good sales environment.
template drill
shopping guide: this gentleman, you not only have a unique perspective on the lamps, but also friends very carefully, can bring your friends together to buy such a fine lighting! Ask you, what do you think there is not better? We can interchange views, and then with the help of your friends for his selection to the real thing, right?
Comments: First of all sincere compliment subtly accompany buyers, and then ask his recommendations on the purchase of home. As long as buyers are willing to give, accompanied by his view, it method we must secure his support, sales, the probability of success will greatly mushroom.
shopping guide: (for customers) to your friends to buy lamps very learned, and very hard, not wonder you send him up and buy a bulb too! (To companion the customer) does this gentleman, what do you calculate there consciousness substandard understand it? You can tell me, so attach we can make proposals to your friends, help her find a more suitable for their family fixtures, right?
Comments: First of applause for the customer, accompanied by indirect consumers of professional, alert, etc., and then asked, accompanied by the outlooks of buyers, will drag him for his suggestions, by the time he gives suggestions, you can move the sales process.
Wang four perspectives: the buyer can both be accompanied by an antagonist, you can be friends
3. Although adopted our customers to establish definition, but ultimately did not make a purchase decision to leave
[error response 1] This is really for you, too to consult what!
[error response 2] really fit, you will not need to consider.
[error response 3] ... ... (speechless, began to gather the matter)
[error response 4] Well, welcome you to a good debate again.
And speechless to receive the dress would seem too negate, did not make any effort to triumph the customer's business, feeling, because by the time the shopping guide clause outburst, the customer to remain in place in order to lest the discomfort, the only down the stairs to depart the store.

template drill
shopping guide: Yes, you have this idea I can understand, at last, good lighting is also good to buy a few thousand stop it, it must discuss the matter with her husband, so will not rue buying it. That all right? You sit for a meantime, I introduce several more to you, you can see more, much more about, so it will be more comprehensive attention of some ... ...
Comments: First identify the customer this dialectic is reasonable, the psychological support for the customer,Lacoste R75 P2 Trainers, then this is the logical reason for customers to introduce several other goods, the intention is to extend the customer left shop period to understand the real situation of customer and arranging the basis for the establishment of reciprocal trust.
shopping guide: Miss, no matter which style and color of light fixtures, etc., are very much in line with your room, and I want to feel it, you liked. You may want to consider that, of course, you have this idea I can understand, but I anxious that I have to explain where not in place, so I want to ask about your behalf, your chief consideration now is ...? (Smile and cease to visually guide the customer to say other concerns), Miss, in increase to ... ...,Lacoste Casual Trainers, there are other reasons why you can now make a decision? (And guide each other out all concerns to be addressed selectively, it should immediately guide the customer transaction)
shopping guide: Miss, you care about this issue I explain? (As long as the customer to say it, nod or recommendation to buy immediately silence) Well, your boating residence is ... ...? (If the customer is still said to be with her husband to discuss or consider the other is to import the afterward step)
shopping guide: Miss, if you really want to think about it, I can comprehend. But I want to tell you is that this lamp is ideal for your situation, and also very cost-effective to buy now, you see it in style ... it's the color ... and work ... ... ... ... it's light, and this Treasury has only a set of lamps, if it were not for installed in your home is really a compassion. So OK, I give you to reserve up creature really hope you do not miss this lamp, for this really is very light for you!
Comments: First of all with the way the oppression slightly to guide customers to tell the real reason for his rejection, and then deal with its refusal to point to guide the customer transaction instantly after the final out if the customer does want to liken, on the proper step back, but it must be paving the way for the customers back.
Wang four perspectives:
gentle pressure can improve the performance of 70% of the back shop customers will buy the products
4: We recommend that customers feel the product functions, but the customer is not very willing to
[error response 1] like, you can feel.
[error response 2] This is our new, it's biggest advantage is ... ...
[error response 3] this namely pretty nice, you tin look at.
touch the merchandise into the store or begin on such a loud call for customers to hear the ears are up calluses. recommended. Purchasing Guide can be said that our own performance so that customers do not take our suggestions seriously.
template drill

shopping guide: Miss, I really adore your vision, this is our new, sold very well! I think that your home interior devise style, matched with us this light, really have something. Miss, pretty light I said no, to, you can first take a look at what this lamp lighting effects ... ...
shopping guide: (if the other celebration does not move), Miss lighting on every place has its different effects. As you do not wear clothes on the body to see its effect. Miss, in fact, really does not matter you are buying, please come with me here ... ...
Comments: how to guide customers to the interest of the lamps is that many salespeople muddled the publish, the language template first be certain that vision, then vocational confidence in the kiss recommended the customer experience, and use their body very firmly led him to a kind of feeling do not know will not work. In the accident a customer refuses to give up when there is no experience, but continue to provide confidence to the other experience
reason, and take advantage of once again being guided by experience, the whole process of normal, smooth, so that the customer has refused to feel entangled.
shopping guide: Miss, you really visionary. The lamp is our latest, selling well! , I introduce to you, this lamp uses ... ... and masterpiece matters, technologies and capabilities into ... ... is very welcomed at the masses. Of lesson, I said, good is insufficient light, light is to use your own, you feel good is the most momentous. Miss to your own feelings about it ... ... this light (direct and guide the customer experience)
shopping guide: (if the customer is not very appropriate) Miss, I base you this light does not appear very interested, in fact, you are buying really does not matter today, yet I really want for your good service. What I have just narrated is not a problem, alternatively you do not like this style it, you can tell me? Thank you! (If customers do not like this style, the inquiry suggested into the stage)
Comments: customers first alternative and coincide with the excited tone of voice to create a hot atmosphere, and then closed quickly guide customers to personally experience the benefits of goods, encountered resistance when asking the customer in good faith and seek customer response, so as to once again recommend to do good readiness.
Wang four point
regardless of whether customers buy as much as feasible for the customer experience
5. Customers always feel special quality of the goods have such problems, how should we clear his doubts
[error response 1] you worry, quality is the same.
[error response 2] are the same cargo, there will be no problem.
[error response 3] are the same thing, how?
[an error response to 4] are the same brand, no problem.
template drill
shopping guide: You have this fancy may be to understand, at the end of the day, you said this situation does exist in our industry. But I can responsibly tell you that nevertheless this product is our special, but they are the same mark, in fact, exactly the same quality and amount now have to attempt much more than before, so now really in cost-effective to buy,Lacoste UK!
Comments: First of all learn to identify customer concerns, and then responsible for the tone of honest concern to tell the customer the facts, and accentuated the interest to buy now in mandate to enhance the customer one immediate determination.
shopping guide: You asked this answer very good that we did have some old customers have had alike concerns, but 1 thing I can responsibly tell you whether it is regular price or special, in fact, are of the same brand, quality and fully the same, including our quality certainty to provide you with are the same, but have to lower the price, so now buy these things is really cost-effective, you can be rest assured to buy!
Comments: identity is a good capability, good treatment problems encountered in interpreting the sometime use shopping guide will identify the persuasive skills are often greatly increased, and then give to the quality of psychological commitment to reduce their concerns, by the way can emphasize the special product benefits to promote customer turnover.
shopping guide: I can understand your idea, but I can responsibly tell you that these discounted items before they are actually full-price merchandise, is because in order to repay old customers,Lacoste Trainers, so it becomes special promotional items, but quality is exactly the same, you can safely pick.
Comments: After the customer concerns about identity, give customers a full, rational grounds, to make customers feel at ease.

Wang four point
can guide customers not only will not lead to buy the shopping guide
6 customer said: When you say something good to sell, Selling what you do not say what his melon sweet it
[error response 1] If you mention so, I have no other direction.
[error response 2] Well, anyhow, I said you do not believe
[error response 3] (remain silent and continue to do their own thing)
people are really unreasonable, I tell you all impress, really disturb you. The calm proceeded to do their own thing then pass this information to the customer: shopping guide feel bad, so the default of his demands.
template drill
shopping guide: Miss, you said this situation is now really has, so you have this concern I can understand. However, please rest insured that we shop in this place to open more than 3 years, our affair depends primarily on the antique like you customer patronize, so we will not take their affair integrity to take hazards. I believe that we will use the authentic quality to get your confidence, I am confident that this is because ... ...
comments then stressed the fact that our long-term business premises, to dispel the concerns of the customer
shopping guide: I can understand your thoughts, but please rest assured that, premier, our The stores sell a lot of years, If the Of course, just sold my
Comments: With the customer's words, self-confidence to say the fact that our sweet melon, simultaneously witty tone to guide customers to experience our products.
Wang four point
when customers do not trust us, we need to do is to restore trust
7 customer fantasy, like commodities, wanted to buy to give to their family, but said the household should bring a decision
[error response 1] Do not wait, do not buy now, there is no
[error response 2] You can now purchase a deduct

customers would convert absent-minded.
template drill
shopping guide: Miss, you do things really carefully! In fact, you just say the color of this product is in terms of money, are more suited to the style of your home. I would like to know what the main issues so difficult for you to make a decision?
Comments: First of always compliment the customer, and then instantly needle the reasons for hesitant customers, and targeted solution.
shopping guide: Actually, this is not a easy product to you, your husband / boyfriend had a become to move it, you say is not it? Besides you, what if he really disappointed with the place, they do not influence the re-sale, we have to grant you to get it back within three days can be transposed, so as you see it?
Wang four point
peerless shopping guide who constantly use stories to impress the customer

8 / How to avoid a sales success is laborious to talk about veto visitors visiting downtown
[error response 1] where does not look good now?
[error response 2] do not buy things you do not talk ridiculousness
[error response 3] Do not hear to him, his absolute.
[an error response to 4] Please do not say, okay?
template drill
shopping guide: young matron, thank you for your suggestions, would you want to see what kind of style it? (Customers will immediately handle with wandering eyes re-transferred to the customers) Miss Chang, on such snug shoes to wear in the feet only you know best, you think so? Miss Chang, I do in this industry for 5 annuals, thought I was zero for your good service. I think this lamp really is for you, you see ... ... (portrayal of goods avail) do you think?
shopping guide: (wandering off, said smiling) Thank you, lady, what you want to see something today? (Fast processing and sent away smiling after wandering customers that the customer), Miss, life, we can not everybody likes their own, you say, right? In fact, shopping is the same reason. Miss, I do in this industry for five years, I can responsibly tell you, this product entirely meets your needs, is really for you, you see ... ... (explain the benefits of goods)
shopping guide: (smiles wandering off on that) This lady, thank you for your counsel, everyone for their room decoration, furniture, etc. with the understanding there will be differences, you say, right? Will miss, you want to see something today, it? (Smile after fast processing of wandering off the customer said)
Wang four point
beautiful extremity culling and good sales staff to give up, disabling and transfer
9 / listening shopping guide introduction, the customer said nothing and rotated away, how do
[an error response to a] good to go, do not mail!
[error response 2] This is pretty good.
[error response 3] Mr await, you can also look at other
[error response 4] If you really want can be cheaper.
[error response 5] you are not sincere to buy, looking to activity this game?
template drill
shopping guide: the lady, please do not rush to go, right? Lady, what is our several lights you do not like, or my service has not been done? You can tell me, I can immediately improve, really, I sincerely hope you good service. Do you really looking for is what kind of style lamps?
shopping guide: Miss, please linger after. I'm sorry, ma'am, I did not fair introduce a decisive place, so you are not amused apt read on. But I really really absence apt help you ascertain a production best because you, so can not difficulty you to acquaint your real needs, I again help you to detect what suits your production, right? Thank you, Miss! I query ... ... (re-understanding of client needs intent)

Comments: First, from their own shopping guide to find a reason, in order to attain the customer's understanding, and then re-understanding of customer needs and make recommendations!
shopping guide: the lady, can you leave what steps you are indeed buying something for nothing. Is like this, I just would like to ask you a favor, I just started this brand, trouble you to tell us what places you are not satisfied, so I can accessible improve their work. Really thank you, may I ask ... ...
Comments: shopping guide to study to take the initiative to lower the diagram, this diagram would be hardly raised customers, so customers feel adored, so namely even extra with our customers.
Wang
four points
manage their mouth, seek short-lived tongue will soon lead to greater losses

10: looked after customers into the store, said: something a tiny less, naught good buy
[an error response to a] new goods in two days to go.
[error response 2] has sold about the same.
[error response 3] how it will be less, more than ample
[error response 4] so many things you buy must achieve it?
template drill
shopping guide: Yes, you are very thoughtful,Lacoste Camden Trainers, we placed the goods in this store is absolutely small, but the pieces are carefully chose our foreman boutique style, each with their own characteristics. , I introduced it to help you, ask what kind of style you like the lamp?
shopping guide: You have a point, we do not many style here, because our boss likes matchless things, but we have several products that I think is for you. Come here please, I can help you to explain, would you still want to see ... ... ... ...


I want more than just a bargains prototype of education, for real space, but also to see how do you use this to improve myself! Reproduced quickly go, collecting about, read every daytime, for your very good

pity not procreate this article
----------------------------------------------- -----------------------------------------------


Click here to enter the Nike boutique Click here to enter the special Nike boot plate