Office 2010 Download Stop by blue screen on Window

[kjdsvklow]

Hello evbd,



I'd recently migrated from windows 7 beta to windows 7 rtm. Since I migrated I got some blue screen crashes. I'm not a specialist but, unfortunaly I had not get one solution, with the help online after the crash. Then I tried to investigate what happened and I got the follow data about dump file:



DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8002c53680, Physical Device Object of the stack
Arg3: fffff80000b9c5a8, Functional Device Object of the stack
Arg4: fffffa800384fbc0, The blocked IRP

Debugging Details:
------------------

DRVPOWERSTATE_SUBCODE: 3

IRP_ADDRESS: fffffa800384fbc0

DEVICE_OBJECT: fffffa8002c53680

DRIVER_OBJECT: fffffa8002bc6630

IMAGE_NAME: atapi.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 49ee8da6

MODULE_NAME: atapi

FAULTING_MODULE: fffff88000eb1000 atapi

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff800032931c0 to fffff800032e1f80

STACK_TEXT:
fffff800`00b9c558 fffff800`032931c0 : 00000000`0000009f 00000000`00000003 fffffa80`02c53680 fffff800`00b9c5a8 : nt!KeBugCheckEx
fffff800`00b9c560 fffff800`03311906 : 00000000`01ca2119 00000000`00000001 fffff800`03449e00 fffff800`00b9c680 : nt!PopCheckIrpWatchdog+0x1b0
fffff800`00b9c5f0 fffff800`032e4b67 : fffff800`03449e80 fffff800`0347f740 00000000`00000001 fffff800`03449e80 : nt!KiProcessTimerDpcTable+0x86
fffff800`00b9c660 fffff800`032e49e2 : 00000373`9a3e8a3f 00000000`01733388 fffff800`0344d380 00000000`00000002 : nt!KiProces######piredTimerList+0x137
fffff800`00b9ccb0 fffff800`032e46cf : 00000000`000000c1 fffff800`0344d388 00000000`00000088 00000000`00000002 : nt,Office 2010 Pro Key!KiTimerExpiration+0x272
fffff800`00b9cd50 fffff800`032d941a : fffff800`03449e80 00000000`00000002 fffff800`03457c40 fffffa80`04f64060 : nt!KiRetireDpcList+0xc9
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a

STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0x9F_IMAGE_atapi.sys

BUCKET_ID: X64_0x9F_IMAGE_atapi.sys

Followup: MachineOwner



After I started investigate the device object and the device driver, I found one power failure on my cd rom drive:

Device object detail:



Device object (fffffa8002c53680) is for:
IdeDeviceP3T0L0-5 \Driver\atapi DriverObject fffffa8002bc6630
Current Irp 00000000 RefCount 0 Type 00000002 Flags 00005050
Dacl fffff9a1008197a0 DevExt fffffa8002c537d0 DevObjExt fffffa8002c53f90 Dope fffffa80037ee810 DevNode fffffa8002c6ad90
ExtensionFlags (0x00000800)
Unknown flags 0x00000800
AttachedDevice (Upper) fffffa800366a710 \Driver\cdrom



Driver object detail:



Driver object (fffffa8002bc6630) is for:
\Driver\atapi
Driver Extension List: (id , addr)
(fffff88000c8c008 fffffa8002bac230)
Device Object list:
fffffa8002c53680 fffffa8002c36060 fffffa8002c10050 fffffa8002c06050
fffffa8002bfc050 fffffa8002bf2050 fffffa8002be8050 fffffa8002be0050
fffffa800214f050 fffffa800213b050

DriverEntry: fffff88000eb8064 atapi!GsDriverEntry
DriverStartIo: 00000000
DriverUnload: fffff88000c84514 ataport!IdePortUnload
AddDevice: fffff88000c86458 ataport!ChannelAddDevice

Dispatch routines:
[00] IRP_MJ_CREATE fffff88000c897f0 ataport!PortWdmAlwaysStatusSuccessIrp
[01] IRP_MJ_CREATE_NAMED_PIPE fffff800032a3b10 nt!IopInvalidDeviceRequest
[02] IRP_MJ_CLOSE fffff88000c897f0 ataport!PortWdmAlwaysStatusSuccessIrp
[03] IRP_MJ_READ fffff800032a3b10 nt!IopInvalidDeviceRequest
[04] IRP_MJ_WRITE fffff800032a3b10 nt!IopInvalidDeviceRequest
[05] IRP_MJ_QUERY_INFORMATION fffff800032a3b10 nt!IopInvalidDeviceRequest
[06] IRP_MJ_SET_INFORMATION fffff800032a3b10 nt!IopInvalidDeviceRequest
[07] IRP_MJ_QUERY_EA fffff800032a3b10 nt,Windows 7 Ultimate!IopInvalidDeviceRequest
[08] IRP_MJ_SET_EA fffff800032a3b10 nt!IopInvalidDeviceRequest
[09] IRP_MJ_FLUSH_BUFFERS fffff800032a3b10 nt!IopInvalidDeviceRequest
[0a] IRP_MJ_QUERY_VOLUME_INFORMATION fffff800032a3b10 nt!IopInvalidDeviceRequest
[0b] IRP_MJ_SET_VOLUME_INFORMATION fffff800032a3b10 nt!IopInvalidDeviceRequest
[0c] IRP_MJ_DIRECTORY_CONTROL fffff800032a3b10 nt!IopInvalidDeviceRequest
[0d] IRP_MJ_FILE_SYSTEM_CONTROL fffff800032a3b10 nt!IopInvalidDeviceRequest
[0e] IRP_MJ_DEVICE_CONTROL fffff88000c6f500 ataport!IdePortDispatchDeviceControl
[0f] IRP_MJ_INTERNAL_DEVICE_CONTROL fffff88000c6f4d8 ataport!IdePortDispatch
[10] IRP_MJ_SHUTDOWN fffff800032a3b10 nt!IopInvalidDeviceRequest
[11] IRP_MJ_LOCK_CONTROL fffff800032a3b10 nt!IopInvalidDeviceRequest
[12] IRP_MJ_CLEANUP fffff800032a3b10 nt!IopInvalidDeviceRequest
[13] IRP_MJ_CREATE_MAILSLOT fffff800032a3b10 nt!IopInvalidDeviceRequest
[14] IRP_MJ_QUERY_SECURITY fffff800032a3b10 nt!IopInvalidDeviceRequest
[15] IRP_MJ_SET_SECURITY fffff800032a3b10 nt!IopInvalidDeviceRequest
[16] IRP_MJ_POWER fffff88000c6f528 ataport!IdePortDispatchPower
[17] IRP_MJ_SYSTEM_CONTROL fffff88000c844e0 ataport!IdePortDispatchSystemControl
[18] IRP_MJ_DEVICE_CHANGE fffff800032a3b10 nt!IopInvalidDeviceRequest
[19] IRP_MJ_QUERY_QUOTA fffff800032a3b10 nt!IopInvalidDeviceRequest
[1a] IRP_MJ_SET_QUOTA fffff800032a3b10 nt!IopInvalidDeviceRequest
[1b] IRP_MJ_PNP fffff88000c844ac ataport!IdePortDispatchPnp





0: kd> lmvm cdrom
start end module name
fffff880`018d4000 fffff880`018fe000 cdrom (pdb symbols) c:\symbols\cdrom.pdb\AE95F7BF66DB4CC4BA33FE7F201C7 4CF1\cdrom.pdb
Loaded symbol image file: cdrom.sys
Image path: \SystemRoot\system32\DRIVERS\cdrom.sys
Image name: cdrom.sys
Timestamp: Thu Apr 30 22:36:05 2009 (49FA5205)
CheckSum: 00028DA6
ImageSize: 0002A000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

0: kd> lmvm atapi
start end module name
fffff880`00eb1000 fffff880`00eba000 atapi (pdb symbols) c:\symbols\atapi.pdb\81C4096B1A354E8080C3035F1963C EFB1\atapi.pdb
Loaded symbol image file: atapi.sys
Image path: \SystemRoot\system32\DRIVERS\atapi.sys
Image name: atapi.sys
Timestamp: Wed Apr 22 00:23:18 2009 (49EE8DA6)
CheckSum: 0000E4B9
ImageSize: 00009000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

The error is on cdrom or simulated scsi?



**** DUMP OF ALL RESOURCE OBJECTS ****
KD: Scanning for held locks..

Resource @ nt!IopDeviceTreeLock (0xfffff800034d3540) Shared 1 owning threads
Contention Count = 326
Threads: fffffa80021e1040-01<*>
KD: Scanning for held locks.

Resource @ nt!PiEngineLock (0xfffff800034d3440) Exclusively owned
Contention Count = 27390
Threads: fffffa80021e1040-01<*>
KD: Scanning for held locks.....................................
13294 total locks, 2 locks currently held



Capturing the thread details i got it:



!thread fffffa80021e1040
THREAD fffffa80021e1040 Cid 0004.0030 Teb: 0000000000000000 Win32Thread: 0000000000000000 WAIT: (Executive) KernelMode Non-Alertable
fffff800034d3228 Semaphore Limit 0x7fffffff
Not impersonating
DeviceMap fffff8a000008ca0
Owning Process fffffa80021cc040 Image: System
Attached Process N/A Image: N/A
Wait Start TickCount 24284339 Ticks: 42709 (0:00:11:06.264)
Context Switch Count 1361358 NoStackSwap
UserTime 00:00:00.000
KernelTime 00:01:36.798
Win32 Start Address nt!ExpWorkerThread (0xfffff800032e7630)
Stack Init fffff88002fb9db0 Current fffff88002fb9620
Base fffff88002fba000 Limit fffff88002fb4000 Call 0
Priority 12 BasePriority 12 UnusualBoost 0 ForegroundBoost 0 IoPriority 2 PagePriority 5
Child-SP RetAddr : Args to Child : Call Site
fffff880`02fb9660 fffff800`032e96f9 : 00000000`00000000 fffffa80`021e1040 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`02fb97a0 fffff800`032e90cf : fffff880`02fb9c10 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x1b9
fffff880`02fb9830 fffff800`03391be5 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff800`03531600 : nt!KeWaitForSingleObject+0x19f
fffff880`02fb98d0 fffff800`0367429e : fffff800`034d3200 fffff880`02fb99a4 00000000`00000000 00000000`00000001 : nt!PnpDeviceCompletionQueueGetCompletedRequest+0x3 5
fffff880`02fb9920 fffff800`036ca6b8 : fffffa80`021f4900 fffffa80`021f4900 00000000`00000002 00000000`00000000 : nt!PnpDeviceCompletionProcessCompletedRequests+0x5 e
fffff880`02fb9950 fffff800`036cab68 : 00000000`00000000 fffff800`033d2ad0 fffff880`009ece00 00000000`00000001 : nt!PipProcessDevNodeTree+0x378
fffff880`02fb9bc0 fffff800`033d2df7 : 00000001`00000003 00000000`00000000 00000000`00000001 fffff800`00000084 : nt,Microsoft Office 2007 Enterprise!PiProcessReenumeration+0x98
fffff880`02fb9c10 fffff800`032e7744 : fffff800`034d0dc0 fffffa80`081e5401 fffffa80`06e54800 fffffa80`021e1040 : nt!PnpDeviceActionWorker+0x327
fffff880`02fb9cb0 fffff800`03567e66 : 00000000`00000000 00000000`00000001 fffffa80`021e1040 00000000`00000000 : nt!ExpWorkerThread+0x11a
fffff880`02fb9d40 fffff800`03294a86 : fffff880`009e8180 fffffa80`021e1040 fffffa80`021e2680 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02fb9d80 00000000`00000000 : fffff880`02fba000 fffff880`02fb4000 fffff880`08a85400 00000000`00000000 : nt,Microsoft Office Professional 2010!KxStartSystemThread+0x16



Analyzing the irp blocked:



!irp fffffa80`0384fbc0
Irp is active with 4 stacks 2 is current (= 0xfffffa800384fcd8)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 e1 fffffa8002c53680 00000000 fffff800032ba180-fffffa80052c9980 Success Error Cancel pending
\Driver\atapi nt!IopUnloadSafeCompletion
Args: 00000000 00000001 00000001 00000000
[ 16, 2] 0 e1 fffffa800366a710 00000000 fffff800032ba180-fffffa800236d280 Success Error Cancel pending
\Driver\cdrom nt,Office 2010 Download!IopUnloadSafeCompletion
Args: 00000000 00000001 00000001 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-fffffa8008951980

Args: 00000000 00000000 00000000 00000000



Ok, the I bielive that when atapi.sys figures out that the hardware is not actually present in the system it gives the stop error...

The last change on my computer was about 13 hours, when I change the power option from high performance to medium performance.



Can anyone help me with this? thanks