tory How apt Make online game operations and custo

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We have depicted the development of thematic planning,ghd classic styler ceramic hair straightener, nice arts, the program after the 3 most will presently usher in truce with the players closest part: that is, the operation of online games and customer service.
Many players detect it strange, operations and customer service so ambition be counted to the game developers to do this? It does not seem to belong to the two parts of the development department ah? Indeed, from the demarcation point of outlook, they do not plan to developers, but in truth they are very very closely with the web game development The. a microprocessor game, not even the end of the development began operations, and in the way of operations, will persist to find current problems, while also proceed to encounter the player's lust to explore. In truth,tory burch gladiator, in a sense, now online games market, continued follow-up whether the competence of the development of a game is whether the long-term success of a very important element. and how to resolve the intention of subsequent development? effectively rely above the market and the customer service staff to gather and response.
This time, 17,173 settled in Guangzhou NetEase week, while we have completed the development department, after the interview, granted to the market sector, and this time we would be for NetEase's online gaming department as director of Mr. Li Riqiang We explain when the ? your work operations What is the elucidation?
Lee Strong: a game, making only its initial development stage. a game, just like a babe, after the staff development department it was nativity out of a pregnant female then, how is it growing, how can a healthy growth, which is operations needs to be done. how to invest services to enable players to enjoy the benefits of the amusement of the game is not one effortless thing.
operations contains a lot of parts, routinely as players who comprehend the market, it is only a chapter of operations. There the building and upkeep, such as waiters, bandwidth to attempt client service, point card bargains, aisle development, market promotion, etc. appearances are covered in the online game operations duties among the coverage.
marketers approximately the Internet cafes often to mobilize promotional activities
17173: We are a great range of players, there exists such a thought, like into the games manufacture, market sector is most probable not what professional skills, the threshold is cheap, as a senior operator, your fancy of ​​how the appraisal?
Lee Strong: First, I meditation no. evolution of ministry personnel, absence to have masterpiece, procedural expertise, even if the player does no look badly in need of professional skills in the planning, actually requires considerable expertise. The mall sector requires professional staff is too rude the above partitions. to Netease corporation They should by fewest have some of the Journalism and Communication, the personas psychology, marketing wisdom, business and social wisdom, scholastic knowledge and language capabilities and a series of basic knowledge. If even the basic knowledge in these places are no, it is very complicated to become A agreeable marketing personnel.
17173: You mentioned some basic skills, then if you want to be a good marketing people, but also to what criterion do?
Lee Strong: To be a good game marketing personnel, in increase to have some expertise, but also must have the point is that adore of the game, without passion, it is impossible to do the same thing, but I trust the players on this point should not be a problem, but to preserve such a enthusiasm to is not an easy thing. In appending,air jordans 1, he also need to have a flexible idea, divergent course of meditative, as well as a sharp grab of market trends.
17173: then as operations for , a game developed in the early and late, to do the go anybody another? same period, as operations officer, whether the development should have some knowledge of it?
Lee Strong: In fact, in my opinion, for the operations department that is not appropriate for the development of early and late so to divide. online is different from the stand-alone game, once achievement of the development after the end of development. online game development and operations personnel are collateral to each other during the work. Take reference, this is a long-term interactive process, a period that does not exist we do, and not a period.
As for the development of knowledge, of course, need to know some basic terms, marketers need to target customers to enhance their products, if even the products themselves do not understand their own deep-seated some of the content, how to persuade others to do?
17173: We see the game on the market today, bring ... to an end closed beta, open beta prim operational stage, etc., then the stage for the operational staff, the more the purpose of promotion, alternatively is it to collect problem?
Lee Strong: This namely really from 2 ways, such as at athletes apt be tested, such as a digit of issues require actors to fulfill a definite degree online meantime before they tin be exposed.
the other hand, early Chinese online game companies are mostly from the abroad agent to manipulate a number of productions, these products some of which have operations in more mature foreign products. then again closed beta and open beta through a series of treads, which, it is unavoidable with a propaganda purpose.
after listening to a Mr. Li Riqiang explain the operation After the players are not the same as the operator has to know it? Next, we go to the Netease company Customer Service is our maximum versed with,Andy Xie, blame game, but also the greatest exposure to the duties of a game company, you can probably work a common customer service functions below?
Zhang: Customer scope of work includes 4 chief points: the game, forums, area, and Tel. the game is divided into two parts both online and offline, online is our online player known as GM,ghd channel cache 印尼41岁女子剖腹产8.7公斤巨婴(图, but some of the line was mainly through a number of tools to view the players in the game remarks. forum Main is the annual management and maintenance, because we ambition to give the player to build a harmonious and friendly air, so we are players in the forum as a referee, Netease staff only play an assistant role. As for the area and telephone,burch tory, the main the player is secondhand to solve the problem, collect suggestions and BUG.
17173: Customer Service hours of work so how is it like?
Zhang: As the special ecology of service work, working hours and general customer service work in different must be 24 hours a day there are folk in the gang. the current prevalent train is divided into three flights, 8 hours per shift. specific frequency beginning in the morning 8:30 to 4 pm, and then the next level in the evening of 12 points are more difficult nightfall, from 0:00 to 8:30 am of the.
17173: Comparison of three shifts working really hard, then generally speaking, customer service every day how much the player will need to take tel and dealing with the views of many players do?
Zhang: This is not a very accurate statistics, on mean, at approximately 700 a day, of which almost 300 is the tel problem, deal with the problem more than 400 of the area. The bbs moderators for it is processed to the players, we have not characteristic statistics on the number.
17173: the new ?
Zhang: At present the stage, although carried out before the closed beta, but there are some problems during the closed beta was not found out, the beta players are still very ardent to help us nail these BUG, ​​and also made a lot of these problems recommendations. we usually collect these recommendations, a unified development department transferred.
17173: Many players often respond well to play some games customer service call, then according to your experience, general customer service calls during peak hours is when?
Zhang: In general, at noon, 4 pm before and after 8 pm after several times of time, is a relatively engaged time, players should attempt to dodge shrieking the hotline at these tip hours in order to We can provide you better customer service.
17173: on the website, we can often hear some of the players complained that the customer can not solve the problem, the response is all to meet the nailed player. then work on Customer Service process is variety of how it?
Zhang: On the publish generally is the case handling process, we premier have to be a problem to collect, the collection is through the hotline, forums have said a few channels. in the collection, the customer will conduct a preparatory assessment, the assortment of various issues. If the game BUG type of problems, we will log on to validate the game to penetrate players reported BUG really exist. in the Problem Determination and category, we will be using a tool to direct the matter to the development of these sectors. by the development department to confirm once again on these issues, whether re-confirmation, then the programmer will be in consensus with the importance of these issues were scheduled, and one by 1 to the correction. and we get the confirmation process, will bring this message behind to the player. some of the problems is relatively uncomplicated, we may be proficient to submit questions to handle with the day to complete and give the player behind. But sometimes rejoinder of the players to the agenda and other departments involved in the changes, so will need more time.
17173: Customer Service there is a lot of players to consult jobs that GM, in the eyes of some players , GM is the incarnation of God in the game they are omnipotent, but there are many players use their right to reprehend GM for private acquire, then the GM really is such a location with unlimited powers?
Zhang: First of entire GM The working definition is a defender of the game context, managers, coordinators, and a handler. time dealing with player issues, he first is based on GM and the players code of the pertinent provisions of the Code, and not along to their own private non-judgment. players and broad scope of the Code, there is no way one by one note, usually we often embody some of the problems encountered when the player label with indecent words, in the game involves some political lecture aspects as well as foul language, etc., found that the circumstances of the time, GM will be advice and management. The GM Code, the essence idea is to inquire the GM to achieve just and just and in the game does not make any deed against the players, that is, We are called to regulate the action of GM. First in the recruitment, we will first understand the character of candidates and the professionalism, the second point, when working in the GM, the company giving them approval to work is only a privilege, and not there is a change of permissions. At the same time, GM's conduct all the work, the company is recorded, we will regularly appraise the work of the GM. If a player appears in the game to see the GM and other players have some interaction action, he suspected that the GM has to make violations of the Code of the things GM, can be reported,omega watches men 大学新生喜食昆虫 军训两天吃掉20, all of our players will report to verify the information. in the company and the player under the dual supervision, in order not to make things unlawful was found to be impossible.
17173: there is a problem of excellent care is the player that list stolen, and now many players in the game into speed up, so the list is scale up security issues concern and the players often later being stolen in the account for game producers and the public security organs with the help of both, then the player afterward being stolen in the account should be more accurate to how to do it?
Zhang: First of all we suggest that players, in the found their accounts stolen, the first time through the security code lock their account. and then advertise us, we confirm the player's account is naturally lost,handbags for men, the will of the account items and characters in some protective action. Since we are not a law enforcement agency, so we can not meet players such as work.
Therefore, we suggest, the player locked his own account, the lower the feasibility of their losses after the report promptly to the public security authorities and the public security authorities to apply for an inquiry requires that we issue. Currently online games for the Virtual merchandise regulations in China is still not perfect, so the public security organs in some locations can not be placed on file for online games, but the help we have been in parts of the public security organs cracked a number of hacking cases. We will beyond efforts to make security account, every effort to assure the interests of the player.
completed operations and customer service in part of the interview, the entire network game development project to this end, after perusing the whole topic, we are on the whole game Development had a better understanding of it? on attention and support the game, that will meet our aboriginal intention was made.