Tory Burch Flip-Flops
 

me thedetails and I'll sort this out for you." Far better to say -"I apologise for …."
And if you really need to use the "sorry" word, make sure toinclude it as part of a full sentence. "I'm sorry youhaven't received that information as promised Mr Smith."(Again, it's good practise to use the person's name).
There are other things you can say instead of sorry -
12. Empathise
The important thing to realise when dealing with a difficultperson is to:
Deal with their feelings - then deal with their problem.
Using empathy is an effective way to deal with a person'sfeelings. Empathy isn't about agreement, only acceptance ofwhat the person is saying and feeling. Basically the messageis - "I understand how you feel."
Obviously this has to be a genuine response,LV Suhali Leather, the person willrealise if you're insincere and they'll feel patronised.
Examples of an empathy response would be - "I can understandthat you're angry," or "I see what you mean." Again, theseresponses need to be genuine.
13. Build Rapport
Sometimes it's useful to add another phrase to the empathyresponse, including yourself in the picture. - "I canunderstand how you feel, I don't like it either when thathappens to me" This has the effect of getting on the otherpersons side and builds rapport.
Some people get concerned when using this response, as theybelieve it'll lead to "Well why don't you do something aboutit then."The majority of people won't respond this way if theyrealise that you are a reasonable and caring person. If theydo, then continue empathising and tell the person whatyou'll do about the situation.
14. Under promise - over deliver
Whatever you say to resolve a situation, don't make a rodfor your own back. We are often tempted in a difficultsituation to make promises that are difficult to keep. Wesay things like - "I'll get this sorted this afternoon andphone you back." It may be difficult to get it sorted "thisafternoon". Far better to say - "I'll get this sorted bytomorrow lunchtime." Then phone them back that afternoon orearly the next morning and they'll think you're great.
You don't win them all
Remember,Tory Burch Flip-Flops, everyone gets a little mad from time to time,LV Monogram Multicolore, andyou won't always be able to placate everyone, - there's nomagic formula. However, the majority of people in this worldare reasonable people and if you treat them as such, thenthey're more likely to respond in a positive manner.
Some more thoughts
These notes are primarily designed to help deal withdifficult people when we have made a mistake. We often haveto deal with other people where we have not made a mistakehowever the people we're dealing with often prove to bedifficult and unwilling to accept what we say.
We therefore need to demonstrate assertive behaviour thathelps us communicate clearly and confidently our needs,wants and feelings to other people without abusing in anyway their human rights.
Some books to read
A Woman in Your Own Right - Anne Dickson
Feel the Fear and Do It Anyway - Susan Jeffers
Irresistibility - Philippa Davis
Why Men don't Listen and Women Can't Read Maps - Allan & Barbara Pease
Alan Fairweather is the author of four ebooks in the "Howto get More Sales" series. Lots of practical actions youcan take to build your business and motivate your team.-http://www.howtogetmoresales.com

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340875 2007 年 07 月 09 日 00:37 Reading (loading. ..) Comments (0) Category: moved heaven and earth
Adult people must see the five stories to teach you how to behave

1, tolerance
a pig, a sheep and a cow was kept in the same corral. Once caught the pig herders, loud howl,red wing shoes sale, violently resist. Sheep and cow nasty howl, he said: \hair and milk, but catch me, but it is killing me,red wing heritage boot!
different positions, different people their environment, it is difficult to understand each other's feelings; so frustrated on others, frustration, grief, should not gloat , but should be caring, understanding mood. be forgiving heart!

2, on their own
snail asked her mother: Why we are born, we should bear this hard and heavy shell do?
Mom: Because our bodies do not support bone, only to climb,red wing motorcycle boot, and climb slowly. so to the protection of this shell!
snail: sister no bones caterpillars, also climbing fast, why she but do not back this hard and heavy shells do?
Mother: Because her sister can become a butterfly caterpillars, the sky will protect her ah.
snail: But the bones did not climb earthworm unhappy brother, it will not He did not back into a butterfly in this hard and heavy shell do?
Mother: Because earthworms brother will drill soil, the earth will protect him ah.
small snail and cried: We are so poor, does not protect the sky the earth is not protected.
snail mother consoled him: \

3, sharks and fish
experiment has been done will be a group of the most ferocious sharks and tropical fish in one pond, and then separated by glass, initially, sharks continue to crash every day do not see the piece of glass, how resistant it is only futile, it still can not go over to the opposite, and laboratory personnel every day, put some carp in the pool, so the shark did not lack of prey, but it still want to cross, want to try the taste of that beautiful day, is still the constant crash That glass, it tried every corner, every effort is exhausted, but every time, always get the scars, all covered in broken several times bleeding continued for some days,red wing heritage, when cracks in the glass one, the experimenter immediately with a thicker glass.
Later, Sharks no longer crash the piece of glass, and for those of colorful tropical fish are no longer concerned, as if they just move the wall murals,red wing shoe store, which began waiting for the carp will be each day, then used his quick hunting instinct, like going back to the mighty sea vicious domineering, but it is all just ######## like just to the final stage of experiment, the experimenter removed the glass, but the shark did not respond in a day is fixed regional travel to tropical fish it only for those who turn a blind eye, even when those carp escaped to the side, he would immediately give up the chase,red wing shoes online, saying that the past does not wish the end of experiment, the laboratory personnel sneer at sea it is the most cowardly of fish . But the lovelorn who had
know why, it afraid of the pain.


4, miracles
a remote town in France, reportedly had a special efficacious springs, and often there will be miracles, to cure various diseases. One day, one on crutches, one leg missing veterans limping in the street through the town, next to the town's back with a sympathy kiss, said: \pray for another leg up?? \not a leg, too, know how to live. \then for the last tears, the life lived up efforts.

5,
there was an old fishing rod fishing in the river, a child came to see him fishing, old skills proficiency, so did not take long to catch on the full basket of fish, the elderly see the children are cute, we should give him a whole basket of fish, the children shook his head, amazing old man asked: \? \Wrong, if he just fishing rod, a fish that he ate nothing. Because he did not understand fishing techniques, the light rod is useless there, because fishing is not important, \
Too many people think they have a life, Road to the fishing rod, no longer on the road without fear of wind and rain, so, it will inevitably fall on the muddy ground. As a child at the old man, thinking that as long as there are fishing rod fish eat, like the staff to see the boss, that as long as sitting in the office, have rolled into the financing.

,red wing shoes

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Reprinted from 21938296 at 04:00 on October 9,red wing shoes online, 2008 Reading (loading. ..) Comments (0) Category: Audio Video


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